Life happens, we get it. Here’s how cancelling and rescheduling works, kept simple and fair.
We would always rather help you reschedule than hand back cash, keeping your learning going is what matters. Cancel early and your credit comes straight back so you can rebook whenever you like.
Cancel 8 hours or more before your lesson and your credits are returned in full. Cancellations made less than 8 hours before the lesson do not receive a refund. No-shows use the full credit.
Unused credits from a package stay valid for 12 months from purchase. Individual lessons within a package follow the same 8-hour cancellation rule as single lessons.
You can reschedule freely up to 8 hours before your lesson at no cost, straight from your account. If your teacher ever needs to cancel, you always get your credits back in full.
